Gurung Logistics

Introduction
Choosing a logistics partner affects delivery time, total cost, and customer trust. You need a provider that matches your shipment, explains pricing, and gives updates without you chasing. This guide shows you how to choose a UK logistics company using checks you can apply to your next booking.

1. Start with a shipment brief
   Do this before you ask for quotes. It prevents vague pricing and last-minute issues.

Include these details
Collection postcode and delivery postcode
Collection date and ready time
Delivery date and any time window
Item count and description
Weight and dimensions per item or per pallet
Packaging type and whether items can stack
Fragile, high-value, or special handling needs
Site access limits, such as stairs, narrow roads, or no loading bay
What proof of delivery do you require

If you ship weekly, add volume and frequency. This helps the provider plan capacity and pricing.

Internal link suggestion
Shipment types and services: /services

2. Match the service to the job
   Different services solve different problems. Do not pay for speed you do not need. Do not choose economy if you cannot accept delays.

Transport services that UK businesses often use
Man and van. Good for urgent local and regional moves and small loads.
Same-day courier. Good for time-critical documents and parcels.
Next day delivery. Good for standard parcels and cartons.
Pallet delivery. Good for heavier goods and B2B deliveries.
Part load. Good when you want a lower cost option than a dedicated vehicle.
Full load. Best when you fill most of a vehicle and need direct routing.

Freight services UK businesses use for international shipping
Road freight. Good for UK and Europe lanes with planned transit times.
Air freight. Best for urgent global deliveries.
Sea freight. Best for cost control on larger shipments.

3. Compare quotes on total cost, not headline price
   A low rate is not useful if the invoice grows later. Ask for a written breakdown.

Items that often change the final invoice
Fuel surcharge policy
Waiting time rules and per-minute or per-hour charges
Tail lift requirement and fees
Out-of-area surcharges
Weekend and evening premiums
Failed delivery and re-delivery fees
Address change fees
Pallet exchange rules and charges

Practical step
Ask for two example prices. One for a normal delivery. One for a delivery with 30 to 60 minutes of waiting time. This shows how the provider prices real situations.

Internal link suggestion
Transparent pricing and quotes: /quote

4. Check tracking, proof of delivery, and support
   Good logistics is also communication. You need evidence and updates that you can share with your customer.

Minimum standards you should expect
Tracking link or status updates
Estimated delivery time updates
Digital proof of delivery
Fast alerts for delays, damage, or failed delivery
A named support contact and escalation path

Practical step
Ask to see a sample POD and a sample tracking update before you book. If they cannot show it, you will spend more time chasing.

Internal link suggestion
Customer support and updates: /contact

5. Confirm insurance, liability, and claims in writing
   This is a decision point, not a detail. You need clarity before goods move.

Ask these questions
What insurance is included in the base price
What is the liability limit per consignment
How can you increase coverage for high-value goods
What evidence must you provide for a claim
What are the claim time limits are
How long does the claim process usually take

Practical step
If you ship high-value goods, request a written option that includes enhanced cover. Keep it with the booking confirmation.

6. Check capacity and reliability on your key routes
   Coverage alone is not enough. You need capacity on the days you ship.

Ask these reliability questions
How do you secure vehicles during peak weeks
What is your backup plan for vehicle breakdowns
What happens if a driver cannot access the delivery site
How do you handle missed collections
How do you handle urgent changes after booking

Practical step
Ask what percent of deliveries meet the promised time window on your service type. If they do not track this, ask how they monitor performance.

7. Look for experience that matches your industry
   Different sectors have different failure points. Choose a provider that understands your delivery environment.

Examples
Retail. Needs timed delivery and clear proof of delivery.
Construction. Needs call ahead and site access planning.
Ecommerce. Needs fast dispatch and tracking clarity.
Manufacturing. Needs consistent pallet handling and low damage rates.

Practical step
Ask for one example similar to your shipment. Ask what went wrong and how they fixed it. This shows how they handle exceptions.

8. Run a small pilot shipment before you commit
   A short test gives you evidence and reduces risk.

What to measure
Quote speed and clarity
Whether they confirm collection details clearly
Whether the collection happens within the agreed window
Whether updates arrive without you chasing
How quickly you receive proof of delivery
How they handle a change, such as a new delivery time

If the pilot fails on communication, do not scale up.

9. Red flags to avoid
   Avoid providers that show these signals
   No written quote breakdown
   Unclear insurance and liability limits
   No tracking or weak delivery updates
   Promises without asking your shipment details
   No clear escalation contact
   Confusing terms that they cannot explain in plain language

Why choose Gurung Logistics UK
Gurung Logistics UK focuses on clear quoting, service fit, and communication that reduces your workload. You can use our transport services UK wide for local and regional moves, including man and van and pallet options. You can also use our freight services UK support when you ship beyond the UK.

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